Return policy

Hassle-Free Returns for a Better Shopping Experience

At Thisne.com, we care about your satisfaction. If your order doesn’t meet your expectations, we offer a flexible return and exchange policy to make things right.

Return Window

You have 15 days from the date your order is delivered to request a return or exchange for eligible items. We understand that plans change or products may not be a perfect match, and we’re here to help.

Simple Return Steps

Returning an item is quick and easy:

Contact Us – Let our support team know you'd like to return an item, and we'll guide you through the next steps.
Prepare the Package – Place the item back in its original packaging, making sure all labels, tags, and accessories are included.
Ship It Back – Send the package using a shipping service with tracking to ensure safe delivery.
Refund or Exchange – Once we receive and inspect the item, we’ll process your request promptly.

Return Conditions

To be eligible for a return or exchange, please make sure that:

Items are unused, clean, and in resellable condition
All original tags and packaging are intact
The return is initiated and received within the 15-day window

Refund Details

Refunds will be issued to the original payment method used at checkout. Please allow 5–7 business days after we confirm the return for funds to appear in your account.
Please note: return shipping fees are not covered by Thisne.com, and original shipping costs (if any) are non-refundable.

Need Help?

If you have any concerns or need assistance with your return, feel free to contact our customer service team. We’re happy to help and ensure your experience is smooth and worry-free.