Return policy

At Thisne.com, we want every purchase to feel right for you. If it doesn’t, our return and refund policy is here to give you flexibility and peace of mind.

Return Window

You have 30 days from delivery to request a return or exchange. We know it takes time to decide if a product fits your needs, so we’ve made our return period more relaxed.

How Returns Work

Reach Out – Send us a quick message to start the process.
Pack Securely – Place the item in safe packaging. If you still have the original box or tags, please include them (but they’re not strictly required).
Send It Back – Use any shipping service you trust. A trackable option is recommended but not mandatory.
Refund or Replacement – Once your return is received, we’ll issue your refund within a few business days, or send a replacement if that’s what you’d prefer.

Flexible Return Conditions

Items don’t need to be in “perfect new” condition—light try-on is acceptable.
Missing packaging or tags won’t automatically disqualify your return.
Some items like intimate wear or final sale products may not be eligible due to hygiene reasons.

Refund Details

Refunds are typically processed within 3–5 business days once the return is received.
Refunds go back to your original payment method. The exact timing may vary depending on your bank or payment provider.
If the issue is on our side (wrong, defective, or damaged item), we’ll cover all costs and may even send a replacement without requiring you to return the faulty product.

Return Shipping

For preference-based returns (e.g., size or style), the customer covers return shipping.
For defective or incorrect items, all shipping is fully covered by us.

Need Assistance?

Our team is here to make returns simple. If you need help at any step, just let us know—we’ll handle it quickly and fairly.

At Thisne.com, your shopping experience is always worry-free because your satisfaction comes first.